Execution

  • Leader Imperative #2. Customers: The Promise and the Love

    Customer small_39572418_OK“Mastering the New Normal” – A Continuing Series

    “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
    – Sam Walton, Founder of Wal-Mart

    A key challenge for leaders in mastering the New Normal involves executing brilliantly in a customer-centric world.

    “Customers” exist as consumers, clients, sponsors and shareholders. Whether you provide products, services or intellectual property, you have customers whose satisfaction and loyalty are mission critical.

    Here’s the New Normal reality: A focus on customer satisfaction is a doomed strategy.

  • Leader Imperative #1. Culture: Your Enduring Competitive Advantage

    NumberOne small_18681809_OK“Your business plan is what you are, but Culture is who you are.”
    – Gary Kelly, Chairman and CEO, Southwest Airlines

    Every organization has a culture, sometimes referred to as its personality or organizational DNA. An organization’s culture grows out of the values, behaviors and norms that its top management encourages, rewards or – in some cases – simply allows to exist.

    Key Point. Research has long shown that organizational culture has a significant impact on bottom-line performance.

    For instance, a comparative study of high versus low-performance corporate cultures by John Kotter and James Hesket in 1992 found revenue growth of 682 percent versus 166 percent, stock price increases of 901 percent versus 74 percent, and job growth of 282 percent versus 36 percent.

    Do I have your attention now?

  • LEAD NOW-Sept 2013

    Mastering the New Normal: Five Leader Imperatives

    “Good counselors lack no clients.” – William Shakespeare

    Good counselors can stay relevant for 400 years too, if your name is William Shakespeare. I’m inspired here to quote the Bard’s wisdom in introducing my five key leader sustainability areas for mastering the New Normal. They are culture, customers, talent, reputation and risk management.

  • Your Wake-Up Call Is . . Sleep

    “Finish each day before you begin the next, and interpose
    a solid wall of sleep between the two.”
    – Ralph Waldo Emerson

    The benefits of a good night’s sleep have been extolled by scientists and philosophers throughout the ages.

    Yet it is estimated that one in three workers does not get enough sleep to perform optimally on-the-job.

  • Seven Crucial Actions for Leading in Complex Times

    Complexity is a fact of management life in our interdependent global marketplace.  Paradoxically, the more complex things become, the greater the need for leaders to be able to extract, focus and act on core essentials.

    Thriving in complex times involves seven crucial leader performance areas.  Do you consistently deliver in these areas? ‎