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  • Leader Imperative #5. The New Face of Risk Management: Are You Prepared?

    Meeting small_iStock_000009877513_OK“Mastering the New Normal” – A Continuing Series

    “A company’s ability to respond to an unplanned event, good or bad, is a prime indicator of its ability to compete.”
    – Bill Gates

    Our New Normal world involves a global business environment, dynamic markets and evolving strategic, technological and operational risks. Though different organizations have different priorities and issues, what are the key risks keeping leaders awake at night in 2014? A survey of almost 400 C-level executives recently published in Directorship* identified these key concerns:

  • Leader Imperative #4. Is Your Reputation Game On? Fast Facts for the New Normal Marketplace

    Reputation small_30869237_OK
    “Mastering the New Normal” – A Continuing Series

    “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
    – Warren Buffett, Chairman, Berkshire Hathaway

    To achieve sustainable success in the New Normal marketplace, leaders and their organizations need reputations that are prominent, robust and blue-chip quality. Anything less can impact loyalty among customers, employees and shareholders with immediate – and often enduring – adverse consequences.

  • Leader Imperative #3. Talent: Four Best Practices for Sustainable Success

    “Mastering the New Normal” – A Continuing Series

    “My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people.”
    – Jack Welch, Former CEO, General Electric

    The best leaders make a priority of talent grooming in good times and bad because the alternatives- just-in-time recruitment or premature promotion- are too risky.

    They proactively guard against Talent Risks that can compromise top- and bottom-line performance.

  • Performance Tip: Prep for Annual Reviews

    As if there isn’t enough on everyone’s plates, December kicks off the annual employee performance and compensation review season.

    Many managers nowadays have ten or more direct reports. Even with assistance from HR and Finance, delivering accurate, balanced and impactful performance reviews to subordinates takes skill and preparation.

    Begin your preparation with my pointers here:
    How to Master the Annual Performance Review: Five Winning Tactics

  • Leader Imperative #2. Customers: The Promise and the Love

    Customer small_39572418_OK“Mastering the New Normal” – A Continuing Series

    “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
    – Sam Walton, Founder of Wal-Mart

    A key challenge for leaders in mastering the New Normal involves executing brilliantly in a customer-centric world.

    “Customers” exist as consumers, clients, sponsors and shareholders. Whether you provide products, services or intellectual property, you have customers whose satisfaction and loyalty are mission critical.

    Here’s the New Normal reality: A focus on customer satisfaction is a doomed strategy.