Highlights

  • Crisis Leadership: Five Deadly Leader Behaviors

    Security failures and questionable business practices are among the latest bad news afflicting Facebook.    Marriott, Starbucks, and Uber are other cases of companies that have been in crisis communication mode lately.

    These high-profile cases are a timely reminder that business crisis situations, whether they’re the result of questionable executive judgment, cyber attacks, industrial accidents, or natural disasters, are the ultimate leadership challenge.

    Intense public scrutiny and 24/7 media coverage mean that leaders’ actions and – even more importantly – their reactions are both high-stakes and high-visibility.

    Indeed, how leaders react to a crisis can make the difference between successfully navigating through turbulent times and crashing on the rocks.  Individual and organizational reputations are on the line.

    But here’s the rub:  When leaders and their board directors are under pressure, they – like all people – are at greater risk of behaving in ways that are defensive and maladaptive.  Let’s take a look at the most common ineffective responses to crisis situations.

  • What Makes a High Definition Leader?

    Today’s headlines are replete with words like “disruptor” and “reformer” in describing the behavior of high profile leaders.

    But how does a leader prevent change from becoming chaos? Or reform from prompting revolt?

    She needs to be a High Definition Leader (HD Leader) and surround herself with a top-flight team that also possesses HD Leader qualities and capabilities.

    THE PAST AS PROLOGUE

    I first discussed High Definition Leadership almost a decade ago when we were in the depths of the Great Recession. Back then most of my CEO and director clients faced unprecedented business and personnel challenges.  Uncertainty and fear reigned amidst economic contraction and red ink.

    I urged them to lead in “high definition” as a way of keeping their stakeholders engaged and focused during turbulent times.

  • Perils of the Productive Narcissist

    LEAD NOW -June 2013If you’ve been in the workplace for any period of time, you’ve probably encountered someone who fits the description of a Productive Narcissist. In fact, you might have even hired the person yourself, unaware that certain personality traits would turn your star performer into a costly management “black hole.”