Susan Battley

Author Archives

  • Battley Joins Smithsonian & Met Opera Boards

    February 3, 2014 | New York

    Susan Battley has been elected to the boards of two iconic cultural institutions, the Smithsonian Institution Libraries and the Metropolitan Opera Guild.  She is the founder and CEO of Battley Performance Consulting, a boutique advisory firm specializing in leader and boardroom effectiveness.

    Her appointment to the Smithsonian Institution Libraries Advisory Board was approved by the Board of Regents of the Smithsonian Institution, which includes the Chief Justice of the United States and the Vice President of the United States.

    Battley also joins the board of the Metropolitan Opera Guild in New York City whose mission is to support the Metropolitan Opera and promote opera appreciation through educational programs and publications.  The Guild publishes Opera News, the largest-circulation classical-music magazine in North America.

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  • Leader Imperative #3. Talent: Four Best Practices for Sustainable Success

    “Mastering the New Normal” – A Continuing Series

    “My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people.”
    – Jack Welch, Former CEO, General Electric

    The best leaders make a priority of talent grooming in good times and bad because the alternatives- just-in-time recruitment or premature promotion- are too risky.

    They proactively guard against Talent Risks that can compromise top- and bottom-line performance.

  • Performance Tip: Prep for Annual Reviews

    As if there isn’t enough on everyone’s plates, December kicks off the annual employee performance and compensation review season.

    Many managers nowadays have ten or more direct reports. Even with assistance from HR and Finance, delivering accurate, balanced and impactful performance reviews to subordinates takes skill and preparation.

    Begin your preparation with my pointers here:
    How to Master the Annual Performance Review: Five Winning Tactics

  • Leader Imperative #2. Customers: The Promise and the Love

    Customer small_39572418_OK“Mastering the New Normal” – A Continuing Series

    “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
    – Sam Walton, Founder of Wal-Mart

    A key challenge for leaders in mastering the New Normal involves executing brilliantly in a customer-centric world.

    “Customers” exist as consumers, clients, sponsors and shareholders. Whether you provide products, services or intellectual property, you have customers whose satisfaction and loyalty are mission critical.

    Here’s the New Normal reality: A focus on customer satisfaction is a doomed strategy.

  • Leader Imperative #1. Culture: Your Enduring Competitive Advantage

    NumberOne small_18681809_OK“Your business plan is what you are, but Culture is who you are.”
    – Gary Kelly, Chairman and CEO, Southwest Airlines

    Every organization has a culture, sometimes referred to as its personality or organizational DNA. An organization’s culture grows out of the values, behaviors and norms that its top management encourages, rewards or – in some cases – simply allows to exist.

    Key Point. Research has long shown that organizational culture has a significant impact on bottom-line performance.

    For instance, a comparative study of high versus low-performance corporate cultures by John Kotter and James Hesket in 1992 found revenue growth of 682 percent versus 166 percent, stock price increases of 901 percent versus 74 percent, and job growth of 282 percent versus 36 percent.

    Do I have your attention now?

  • Mastering the New Normal: Five Leader Imperatives

    “Good counselors lack no clients.” – William Shakespeare

    Good counselors can stay relevant for 400 years too, if your name is William Shakespeare. I’m inspired here to quote the Bard’s wisdom in introducing my five key leader sustainability areas for mastering the New Normal. They are culture, customers, talent, reputation and risk management.

  • Vacation Approved! – Five Vacation Action Tips

    “Every now and then go away, have a little relaxation, for when you come back to your work your judgment will be surer.” – Leonardo da Vinci

    Vacations allow you to refresh and reflect. Otherwise, you’re simply not bringing your best self to work.

    When it comes to vacations, one size definitely does not fit all. Some relish tranquility and pampering; others enjoy intense sightseeing and physical activity; and still others prefer a combination.

    Here are five tips for getting the most from your vacation:

  • Perils of the Productive Narcissist, Part 2 – Why Your Star Performer May Be a “Black Hole”

    To recap, my definition of a Productive Narcissist (PN) is someone who, on the one hand, possesses exceptional abilities – such as creativity, intellectual firepower or rainmaking prowess – and, on the other, pronounced narcissistic personality traits. PNs are notable for their sense of entitlement, excessive ego, self-absorption and constant need for attention and recognition.

  • Perils of the Productive Narcissist, Part 1 – Why That Superstar May Be A “Black Hole”

    If you’ve been in the workplace for any period of time, you’ve probably encountered someone who fits the description of a Productive Narcissist. In fact, you might have even hired the person yourself, unaware that certain personality traits would turn your star performer into a costly management “black hole.”

  • Your Wake-Up Call Is . . Sleep

    “Finish each day before you begin the next, and interpose
    a solid wall of sleep between the two.”
    – Ralph Waldo Emerson

    The benefits of a good night’s sleep have been extolled by scientists and philosophers throughout the ages.

    Yet it is estimated that one in three workers does not get enough sleep to perform optimally on-the-job.